Columbus-Lowndes Public Library System

JOB DESCRIPTION

Spring 2022

 

 

Title: Circulation Desk Assistant

Classification: Hourly, Non-Exempt (Full Time – 37.5 hours)

Reports To: Circulation Coordinator

 

SUMMARY

Under direction of the Circulation Coordinator, provides support in a library environment by assisting library users and other library staff. Organizes, maintains, and circulates all types of library materials. Performs distribution and receiving of library materials.  

 

GENERAL SKILLS

  • Greet the public, assisting as needed using library resources and providing services.

  • Instruct library users on how to use the library’s computes and other resources.

  • Retrieves materials from collection bins and book drops.

  • Check materials in and out using the SirsiDynix Workflows Integrated Library System.

  • Assist in shelving in-coming materials and in preparing outgoing materials.

  • Create and manage patron accounts.

  • Collect and record fees or fines; process and mail statements for overdue accounts.

  • Processes and receives Inter-Library Loan requests.

  • Emails/Calls library users when requested materials are available.

  • Ensures that daily hold and requests lists are pulled and maintained.

  • Ensures that adequate supplies of library materials are available.

  • Collect statistical data and prepare reports as required; including the daily door count and wi-fi visual checks.

  • Ensure a welcoming physical appearance for the library, taking into consideration the safety needs of clients.

  • Perform maintenance of housekeeping duties as assigned.

  • Demonstrate a clear understanding of library policies and operations interpreting the policies as required to other staff or library users.

  • Assist other staff as required.

  • In the absence of the Circulation coordinator, may serve as person in charge.

  • Other duties as assigned.


CORE COMPETENCIES

Work Ethic – Is productive, diligent, conscientious, timely and loyal. Conscientiously abides by rules, regulations, policies and procedures.

Service Orientation – Seeks to understand the needs and expectations of library users and strives to meet or exceed the needs. Treats library users with respect, responding to requests in a professional manner.

Communication – Concisely and accurately answers questions, explains or conveys information to the public. Demonstrates effective oral and written communication skills.

Self Management Skills – Effectively manages emotions and maintains a positive attitude. Works effectively and cooperatively with others to achieve goals. Treats all people with respect, courtesy and consideration. Remains open to new ideas and approaches. Promotes cooperation and teamwork.

Customer Relations – Understands the mission of the library and applies this understanding while dealing with patrons. Communicates the importance of library services to the public when possible. Works well with others while locating materials and information.

Library Technology – Proficient in operating computer equipment, utilizing the internet or other online databases. Operates a telephone in a courteous manner. Proficient in operating other office equipment.

Professional Maturity – Manages conflicts and defuses situations. Knows when to refer an issue to the appropriate level when required, including notifying police or medical personnel. Maintains confidentiality with appropriate information. Abides by standards, professional guidelines, and departmental policies. Follows appropriate lines of communication.

Resource Management – Demonstrates ability to plan, prioritize and organize tasks ensuring deadlines are met.

 

PHYSICAL REQUIREMENTS

 

The qualified applicant must possess the following physical skills:

  • Evening and weekend work.

  • Ability to sit for extended periods.

  • Ability to frequently stand and walk.

  • Ability to stoop, bend and stretch.           

  • Ability to climb step stool or ladder.

  • Ability to perform housekeeping skills.

  • Ability to lift and move objects weighing up to 30 lbs.

  • Normal manual dexterity and hand-eye coordination.

  • Ability to use audio/visual equipment and electronic office equipment including, but not limited to computers, telephones, calculators, copiers, printers and FAX machines.

  • Ability to work under conditions involving exposure to dust.

  • Infrequent travel for continuing education, professional development and training.

  • Ability to drive with valid driver’s license; possesses personal transportation.

 

MINIMUM REQUIREMENTS

 

  • High school diploma or GED.

  • One year of public service experience.

  • Must be able to operate computer equipment with minimal training.

  • Must be able to accurately file in alphabetical and numerical order.

  • Must be able to accurately handle monetary transactions.

 

COMPENSATION & BENEFITS

This position will pay $11.00 per hour (bi-monthly pay). Benefits include State of Mississippi Blue Cross & Blue Shield Health Insurance, Life Insurance, participation in the Public Employees Retirement System (PERS), Personal Leave, Medical Leave, and paid Holidays.

 

DISCLAIMER

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities to do the job. Rather, they are intended to only describe the general nature of the job.